This will vary by product, but a general rule for items in the UK/Europe 5–10 working days from artwork approval. Express options may be available on request. Items that are sourced directly from the far east will have longer lead times. Delivery dates are estimates and can vary with quantity, print method, stock location, and factory capacity. Deliveries charges are to UK mainland addresses unless otherwise agreed.

es, we are governed by the manufacturer MOQs for many items, but it is always worth enquiring if you require fewer than the listed MOQ. Please contact 07769 582766 to discuss the best solutions to your needs.

We supply a PDF proof for approval as part of the standard order process for every job. Many products are pad or screen printed using solid pantone colours, so we will ask you to confirm the pantone colour references associated with your design in those cases. For full colour prints this is not applicable. Pantone matching is available where the chosen print method supports it. Approval of final proofs is given as acceptance to proceed with production, after which changes cannot be made. All print is applied in line with normal industry tolerances for your approved print method.

Please supply vector files (AI, EPS, PDF with fonts outlined). High-resolution PNG/SVG can work for certain methods. Include Pantone references where applicable. We can help clean up/recreate logos if needed.

We can provide unbranded samples (usually chargeable + postage). Pre-production samples are available on some products although the cost for these will be high as all the set up costs have to be paid for simply to print one item. These may also affect project timelines.

Our preferred payment method is by BACS transfer direct to our account. On occasion we can accept credit card payment. New clients will be asked to pay pro forma for their first three order, after which credit facilities can be applied for.

VAT is extra on all costs, as will be detailed on your quote and order confirmation.

Yes. We issue VAT invoices and can accept official purchase orders subject to account approval. Ownership of goods passes on receipt of full cleared payment.

Once final approval is given, production is scheduled and changes/cancellations are usually not possible. Please check proofs carefully for spelling, colours, and placement.

Because all products are made to order, we cannot accept change-of-mind returns. We’ll replace or remedy goods that are defective or not in accordance with your approved order.

Please inspect goods on delivery and notify us of any issues within 48 hours, including photos and your order number. We’ll investigate quickly and arrange a suitable remedy (repair, reprint, replacement, or credit as appropriate).

We cannot accept liability for third-party courier delays. If your order is time critical, please speak with our team to communicate that and we will find the best solution.

Orders may be cancelled before artwork approval and scheduling. After final approval, production begins and cancellation isn’t usually possible due to the bespoke nature of the goods.