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Privacy Policy
Last Updated: 10 November 2025
At Another Planet Online (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, and protect the personal data of visitors and customers who use our website https://www.anotherplanetonline.com/ (the “Site”), which operates on the Magento eCommerce platform.
1. Information We Collect
We collect personal data when you interact with our website, place an order, or contact us. The types of information we may collect include:
(a) Information you provide directly
- Name, billing and delivery address
- Email address and phone number
- Account login details (if you register)
- Payment details (processed securely via our payment gateway; we do not store full card numbers)
(b) Information collected automatically
When you browse the Site, Magento and our analytics tools may automatically collect:
- IP address and browser type
- Device type and operating system
- Pages visited, time spent, and referral source
- Cookies and similar technologies (see Section 8 below)
(c) Information from third parties
We may receive information about you from:
- Payment providers (e.g. card processors, PayPal, Buy Now Pay Later providers)
- Delivery couriers (for order fulfilment)
- Marketing or analytics services (e.g. Google Analytics)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to enquiries
- Manage your account and order history
- Send order confirmations and shipping updates
- Improve our website performance, functionality, and user experience
- Prevent and detect fraud or abuse
- Comply with legal and accounting obligations
- Send marketing communications (only if you have opted in)
3. Legal Basis for Processing (GDPR)
Under the UK GDPR and EU GDPR, we process your personal data only when we have a lawful basis to do so:
- Contractual necessity: to process your order or provide requested services.
- Legal obligation: to comply with tax, fraud prevention, or consumer protection laws.
- Legitimate interests: to improve our services, operate our Site, and prevent abuse (where your rights do not override those interests).
- Consent: when you opt in to receive newsletters or marketing emails. You can withdraw consent at any time.
4. How We Store and Protect Your Data
Your data is stored securely within the Magento platform and associated systems. We implement appropriate technical and organisational measures to protect personal data, including:
- SSL encryption across all pages (HTTPS)
- Secure hosting with firewalls and intrusion monitoring
- Restricted administrative access on a need-to-know basis
- Regular software, security patches, and platform updates
- Encrypted payment processing through trusted gateways
We do not store full payment card details on our servers.
5. Data Sharing and Disclosure
We only share your information when necessary for business operations or when required by law.
| Purpose | Shared With | Notes |
|---|---|---|
| Payment processing | Secure payment providers | Payments are encrypted and tokenised; we do not see or store full card details. |
| Delivery fulfilment | Couriers and logistics partners | We share your name, address, and contact details so your order can be delivered. |
| Email notifications | Email service providers / transactional email services | Used for order confirmations, shipping updates, and (where consented) marketing emails. |
| Website hosting & technical support | Hosting companies, developers, and IT support providers | These partners may have access to data only as required to perform their services, under strict confidentiality. |
| Analytics and advertising | Analytics providers (e.g. Google Analytics) and advertising platforms | Used to measure website usage and campaign performance, often using pseudonymised or aggregated data. |
We never sell your personal information.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or to meet legal, accounting, or reporting requirements. Typically:
- Orders and invoices: kept for at least 6 years for tax and accounting purposes.
- Customer accounts: retained while your account is active. You may request deletion at any time.
- Marketing subscriptions: retained until you unsubscribe or ask us to delete your details.
7. Your Rights (UK/EU Residents)
If you are located in the UK or EU, you have the following rights under data protection law:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete information.
- Right to erasure: request the deletion of your data (subject to certain legal obligations).
- Right to restriction: request that we restrict how we process your data in certain circumstances.
- Right to data portability: receive your data in a structured, commonly used format and transfer it to another provider.
- Right to object: object to our processing of your data where we rely on legitimate interests, including direct marketing.
To exercise any of these rights, please contact us at privacy@anotherplanetonline.com.
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.
8. Cookies and Tracking Technologies
Our Magento website uses cookies and similar technologies to improve your browsing experience, enable core functionality, and analyse site traffic.
Cookies may be used to:
- Keep your shopping cart active and remember your preferences.
- Maintain your login session (where you choose to create an account).
- Track anonymised analytics such as page views and time on site.
- Measure the effectiveness of our marketing and advertising campaigns.
You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.
For more details, please see our Cookie Policy.
9. Email Marketing and Communications
If you subscribe to our newsletter or opt in to marketing communications, we may send you updates about new products, special offers, or services that we think may interest you.
You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at privacy@anotherplanetonline.com.
We may still send non-marketing messages, such as order confirmations and important service announcements.
10. International Data Transfers
Some of our service providers may be located outside the UK or European Economic Area (EEA). When your personal data is transferred outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognised mechanisms, to protect your information.
11. Children’s Privacy
Our Site is not intended for use by children under the age of 16, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will always be posted on this page with the “Last Updated” date at the top.
We encourage you to review this page periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Another Planet Online
Website: https://www.anotherplanetonline.com/
Email: privacy@anotherplanetonline.com
